🎫 Customer Support Ticket Classifier

Classifies support tickets into 11 issue categories using a fine-tuned DistilBERT model.

Model: Janvi17/customer-support-ticket-classifier · Dataset: bitext/Bitext-customer-support-llm-chatbot-training-dataset · Accuracy: 100% · Macro F1: 100% on held-out test set (2,464 samples)

Support Ticket

Results will appear here

Confidence Breakdown

🔍 Try these examples (click to classify)

Categories: 👤 Account · ❌ Cancel · 📞 Contact · 🚚 Delivery · 💬 Feedback · 🧾 Invoice · 📦 Order · 💳 Payment · 💰 Refund · 📮 Shipping · 📧 Subscription

Note: Predictions below 85% confidence are flagged for human review. The model may struggle with heavy typos, negated intents ("don't refund me"), or out-of-domain text.